At Visa Golden, we aim to provide accurate information, trusted visa guidance, and reliable consultation services. This Refund & Cancellation Policy explains how refunds and cancellations are handled for services purchased through our website https://visagolden.in.
General Policy
All services provided by Visa Golden are consultation-based. Once a consultation, assessment, or processing service has begun, refunds are generally not available.
This is because our team invests time, expertise, and resources immediately upon service initiation.
Cancellation by the Client
You may request cancellation of a service before work has begun.
Refund eligibility is as follows:
- If no work has started: A partial refund may be issued after deducting administrative charges.
- If work has already started: The order becomes non-refundable.
To request a cancellation, please contact us through our website as soon as possible.
Non-Refundable Services
The following are strictly non-refundable:
- Visa consultation sessions
- Visa eligibility assessments
- Government charges, embassy fees, or third-party fees
- Application submission services
- Documentation support once initiated
- Services purchased under offers, discounts, or promotions
Once resources, time, or documentation review has started, no refunds can be issued.
Visa Rejection Policy
Visa Golden is a consultancy, not a government authority.
We cannot guarantee the approval of any visa application because final decisions rest solely with the embassy or immigration department.
Therefore:
Visa rejection does not qualify for a refund under any circumstances.
Missed Appointments / No-Shows
If you book a consultation call and fail to attend without prior notice:
- The session will be considered used
- No refund or rescheduling will be provided unless approved at our discretion
Service Delays
We strive to deliver services promptly; however, delays may occur due to:
- Government processing times
- High volumes
- Incomplete documents from the client
- External or technical factors
Such delays do not qualify for a refund.
Duplicate Payments
If a duplicate payment is accidentally made:
- A full refund of the duplicate amount will be issued after verification
- Refunds will be initiated back to the original payment method
Changes to Services
If you wish to modify your service (e.g., change visa category), we may allow adjustments based on eligibility.
Additional charges may apply depending on the new service requested.
Fraudulent or Misleading Information
If a client provides false, incomplete, or misleading information that affects the service:
- Services may be terminated
- No refund will be issued
We reserve the right to refuse service in such cases.
Processing of Refunds
If a refund is approved (in rare special cases):
- Refunds are processed within 7–14 business days
- Refunds will be credited to the original payment method
- Bank processing times may vary depending on your provider
Policy Updates
Visa Golden may modify this Refund & Cancellation Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions about this Refund & Cancellation Policy or to request a cancellation, please contact us through our website:
https://visagolden.in
